Frequently Asked Questions
Everything you need to know about your Ptula experience.
How do I determine the right size for my activewear?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit or staying true to size for higher compression.
What is your return and exchange policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
When will my order ship?
Orders are typically processed within 1-3 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery times vary based on your location and selected shipping method.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination and package weight.
How should I care for my Ptula garments?
To maintain the longevity of your activewear, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using fabric softeners or bleach.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we have a very limited window for modifications. Please contact our support team immediately, and we will do our best to assist you.